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FREE AUS SHIPPING ON ORDERS OVER $200. INTERNATIONAL SHIPPING CLICK FOR A QUOTE. BUY NOW. PAY LATER. NO INTEREST.

Shipping & Delivery

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Australia

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FLAT RATE SHIPPING - FOR ORDERS UNDER $200 (AUSTRALIA WIDE)
We charge a flat rate of $12 for postage Australia-wide. Orders above AUD 200 qualify for free shipping.

Delivery of items is subject to availability, and Vibrant Interiors cannot accept responsibility or liability for any item it is not able to supply. However, we will offer you a store credit for any item that is unexpectedly delayed.

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FREE SHIPPING - FOR ORDERS OVER $200 ( AUSTRALIA WIDE )

  • Free shipping is only valid to delivery destinations within Australia
  • To qualify, your order must be greater than $200 after any sale discounts or coupons are applied. The order value is not inclusive of any quoted freight charges.
  • This free shipping offer may be withdrawn or altered at anytime.

Online orders must meet the above criteria in full to qualify for free shipping.

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DELIVERY TIME
We use multiple courier companies with a delivery time of 3 – 10 business days depending on stock levels and delivery location. Our couriers deliver week days only. The courier will be automatically selected based on the goods being shipped, the size and weight, delivery pick-up address and delivery location address.
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PO BOXES, PRIVATE PARCEL LOCKERS AND AUSTRALIAN ARMED FORCES ADDRESSES
Unfortunately Vibrant Interiors is currently unable to ship to PO Box addresses, Armed Forces Addresses or Private Parcel Lockers.
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BULKY BOXED ITEMS
Bulky boxed items are only available for shipping within Australia. Some islands of Australia and all international destination countries are exempt from bulky boxed items deliveries. All customers will be notified if we are unable to deliver such items due to delivery restrictions.
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REASONS FOR ORDER DELAYS

  • Incorrect address has been entered against the order.
  • Incorrect Credit Card information was entered against the order. Please double check all details at time of order as you will only be charged once your details have been validated by our payment gateway.
  • Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders to protect the card holder, and this may delay shipping.
  • Occasionally if a particular product is in high demand we may need to re-order the product from our suppliers.
  • We try and keep our stock levels updated at all times, but in rare circumstances items may have become unavailable. In these instances, we will notify you as soon as possible.

Should the items you ordered be marked “Now In-Stock” and it fails to reach you within the times quoted above please email us.

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TRACK MY ORDER
All orders are dispatched from Vibrant Interiors via various courier companies.

Once your order is dispatched, the tracking number, carrier name and pick up date is updated on vibrant-interiors.com.au website. To see the details please login to your account and go to order page.

Once you have your courier consignment number, you can track your parcel by visiting the courier company website and clicking ‘Track My Order’ page. Enter your provided consignment number for tracking your order. Please allow 12 hours (after shipping occurs) for your parcel to register the courier consignment number against your order, before attempting to track your parcel. For all international orders please allow 24 hours before attempting to track your parcel.

Or, the easy and quick way to find the tracking number is click Order Tracking Form enter ORDER ID and BILLING EMAIL to track the status and tracking number.

For any technical difficulties please email us.

New Zealand

Yippee! Vibrant Interiors NOW Ships to New Zealand.

Delivery of items are subject to availability, and Vibrant Interiors cannot accept responsibility or liability for any item it is not able to supply. However, we will offer you a store credit for any item that is unexpectedly delayed.

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DELIVERY COURIER SERVICES
We use Australia Post courier company for all International Orders with a delivery estimate time of 5 – 10 business days depending on delivery location. Australia Post deliver week days only.
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PILLOW INSERTS/FILLERS ARE NOT DELIVERED
Vibrant Interiors send cushion covers only for New Zealand orders. No inserts/Fillers are included due to its volume. The shipping cost is unsure for every order and so Vibrant Interiors don’t include inserts for international orders.
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ORDERS ARE DISPATCHED WITH TRACKING NUMBER
We only ship with the Australia’s best courier company “Australia Post”.  All deliveries accompany an online tracking number.

All deliveries are also sent via Air Freight to ensure your delivery arrives in the most efficient and fastest way possible. We ask our international clients to allow 5 – 10 days delivery time from the date your order has been sent from us. All items are professionally packed with industrial strength materials to ensure they are well kept and safe during transit.

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SHIPPING RATE IS CALCULATED BY TOTAL ORDER WEIGHT

TOTAL ORDER WEIGHT SHIPPING RATE DELIVERY TIME ESTIMATE
Orders Under 500g $25 AUD 5 Business Days
Orders Under 1kgs $37 AUD 5 Business Days
Orders Under 2kgs $45 AUD 5 Business Days
Orders Under 3kgs $53 AUD 5 Business Days
Orders Under 4kgs $60 AUD 5 Business Days
Orders Under 5kgs $68 AUD 5 Business Days

For orders above 5kgs. Please email Vibrant Interiors.

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REASONS FOR ORDER DELAYS

  • Incorrect address has been entered against the order.
  • Incorrect Credit Card information was entered against the order. Please double check all details at time of order as you will only be charged once your details have been validated by our payment gateway.
  • Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders to protect the card holder, and this may delay shipping.
  • Occasionally if a particular product is in high demand we may need to re-order the product from our suppliers.
  • We try and keep our stock levels updated at all times, but in rare circumstances items may have become unavailable. In these instances, we will notify you as soon as possible.

Should the items you ordered be marked “Now In-Stock” and it fails to reach you within the times quoted above please email us.

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PO BOXES OR PRIVATE PARCEL LOCKERS
Unfortunately, Vibrant Interiors don’t ship items to PO Box addresses or Private Parcel Lockers.
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TRACK MY ORDER
Once your order is dispatched, the tracking number, carrier name and pick up date is updated on vibrant-interiors.com.au website. To see the details please login to your account and go to order page.

Once you have your courier consignment number, you can track your parcel by two different ways.

  1. TRACK THE STATUS OF THE ORDER (PROCESSED, DISPATCHED, COMPLETED): You will have to login to your account that was created while placing the order. Click on the order Id to see the order status.
  2. TRACK THE PARCEL STATUS AT AUSTRALIA POST: Click to track the parcel after being dispatched from Australia Post. Enter the tracking number provided by Vibrant Interiors to track your parcel.

Or, the easy and quick way to find the tracking number is click Order Tracking Form enter ORDER ID and BILLING EMAIL to track the status and tracking number.

For any technical difficulties please email us.

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INTERNATIOANAL GOVERNMENT TAXES
Please note that we have no control over possible surcharges or taxes which may be required to be paid on arrival to your location. These charges may be incurred under the laws of the destination country for import / export or duties. We can not be held responsible for any charges incurred.
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RETURN POLICY
No returns accepted on international orders. It is recommended to choose items carefully.

Other Countires

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INTERNATIONAL SHIPPING
If you don’t live in Australia. We will still deliver to your country! All cushion covers featured on our website are available to be purchased by our international clients. Click here to fill up the form and advise your complete delivery address and the item(s) you are interested in purchasing. We will then supply you with an accurate shipping quote for your items to your destination.
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CHANGE OF MIND
Please choose carefully as we do not give a refund or replacement if a customer simply changes their mind about a product.
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BULKY ITEMS
Delivery of cushion inserts/fillers

Any bulky items like cushion inserts/fillers will not be shipped outside Australia. Hence, any international orders where a cushion inserts has been ordered will be shipped without the insert and the price of the insert will be 100% refunded. In such orders, only the cushion covers will be dispatched.

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SHIPPING PARTNER
Australia Post Shipping Partner
We Accept
Paypal: Visa, MasterCard and Bank payment accepted
SSL Certificate Authority
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