DOMESTIC DELIVERIES

All orders are shipped with Australia Post.

All in-stock items ship within 1-3 business days of order placement.

To serve you better and to give you peace of mind, we have considered Australia post insurance and signature on delivery services to deliver fragile or valuable items respectively.

Fragile items – will be insured to cover any breakage cost in shipping only. For example: bone inlay products.

Valuable items – will have signature on delivery. For example: jewelry

Note, all order delivered using standard courier with tracking code. For express courier, please contact us at [email protected].

FREE SHIPPING

We offer free shipping for all orders above $150 Australia wide.

INTERNATIONAL DELIVERIES

All orders are shipped out of Australia via ‘Australia Post’.

All in-stock items ship within 1 – 3 business days of order placement.

Please note,

Cushion covers – will not come with inserts for international order only.

Fragile items – will be insured to cover any breakage cost in shipping only.

Valuable items – will have signature on delivery. For example: jewelry

TAXES, DUTIES & TARIFFS

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

MODE OF PAYMENTS

The payments are secured by PayPal and Stripe.

PayPal

We accept payments via PayPal.

PayPal accepts all major credit and debit cards such as Master Card, Diners, Visa, AMEX, Union Pay and Discover.

Buy now, pay later: We also offer instalment payment options as Pay in 4 via PayPal. Pay in 4 offers 4 interest-free payments, no late fees and automatic payments. For more information on Buy now Pay later.

Please be assured, PayPal don’t share any of your financial Information with us.

How do I track my order

After order is placed,

  1. A confirmation email is sent to your given email address on check out.
  2. After dispatching the order, a tracking number is emailed to you.
  3. Use emailed tracking number to check the status of your order on Australia Post website at Track your parcels – Australia Post.

And, if you have created an account, you can also login in to your dashboard > orders >

Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

You can also check Delivery speeds and coverage – Australia Post (auspost.com.au).